Welcome to our FAQ page. We hope you will find the answers to your questions on this page, please do not hesitate to contact us if you do not.


Our Warranty Service

Hedgren provides a two-year warranty (5 years for hard-shell luggage) against material and manufacturing defects, which is valid from the date of purchase. If you find such a defect within the warranty period, bring the product to your local Hedgren dealer. Hedgren will repair or replace the product at its own discretion and free of charge. But don’t forget: for your warranty claim to be valid, you must be able to show a proof of purchase in the form of a warranty certificate. This will either have been filled in by the salesperson or accompanied by a receipt along with the date of purchase.

Important: the warranty is limited to the purchase price of the product. So, it does not cover damage caused by any of the following: incorrect use, negligence, carelessness, scratches, tearing, exposure to extreme temperatures, solvents, acid or water, normal wear, damage by normal use or transportation damage (at airline companies for example).

If the product is damaged due to one of those causes, you can of course still contact your Hedgren dealer. He will provide advice and offer to repair the product against the payment for such repair. Material and production defects found outside the warranty period can similarly be repaired against the payment for such repair (depending on the availability of the parts, that is).

Notice: repairs carried out by service centres which are not approved by Hedgren are not covered by this warranty!

For further questions, please contact us .

Cleaning Your Hedgren Bag

Check out the following instructions, in case of emergency only.*

Clean the outside fabric with a slightly wet cloth. Do not bleach. Do not soak in water. Hang in a shady place. Avoid moistening the leather parts when cleaning.”
Wipe with a soft & dry cloth. Do not use any chemical cleaners to care for the product.”

Please check the product details of your particular bag for more customized care instructions! And if all of this doesn’t work, you can always give it to your mother; she will know what to do… And if she doesn't know what to do, there is this...
www.wikihow.com/Wash-a-Backpack

* Emergencies may include, but are not limited to: coffee spills, luggage conveyer belt dust, cosmetics leaks, globetrotting wear-and-tear.

RFID Blocking Technology

Skimming fingers beware! This digital information is protected.

Your RFID pocket enables cards against unauthorized RFID readers. Many credit cards, passports and other RFID enabled media contain RFID chips that record your personal information, if you do not use protective measures with RFID pockets, identity thieves can obtain your credit card data using hidden RFID readers without you ever knowing.

How To Set Your TSA-LOCK

The original number is 0-0-0.

To set your personal combination, follow these steps: 

  1. Put the dials at its original numbers: 0-0-0.
  2. Push the button A to the end as the arrow showed, hold it until you finish the next step.
  3. Set your combination by turning the dials B, for example: 8-8-8.
  4. Now you can release the button A, and let it spring back.

Your personal code is now set. Note it down in a safe place in case you forget it. If you wish to change the combination, repeat steps 1-4.

There is no key included with this lock, only custom authoroties have the approved key. For more info, go to www.hedgren.com.

Traveling with your Hedgren Bag

Most of our bags meet most airline carry-on size restrictions, here is a list of the allowances given by the following airlines:

We hope that you have found your airline of choice, please do not hesitate to contact us if you did not.

E-Commerce Hedgren

To place an order select your desired item and add it to your shopping basket. If you are interested in buying one or more items, you can change the quantity and selection in the course of the buying process. Follow the instructions on the checkout page to complete your order. As soon as you confirm your order, an automated e-mail confirmation will be sent. 

Click & Collect (pick up in our stores) is free of charge in Belgium & France. Deliveries to UPS access points in Belgium, France, Germany, Luxembourg, the Netherlands & United Kingdom (UK) are always free of charge, Spain has a reduced transport cost of €10 when using the UPS Access Point service. Delivery is free as of an order amount of €69 in Austria, Belgium, Denmark, France, Germany, Luxembourg, the Netherlands & United Kingdom (UK). Orders under this amount are shipped according to our standard rate of €7.50 to these countries.

Orders shipped to Croatia, Czech Republic, Finland, Greece, Hungary, Italy, Ireland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain & Sweden have a shipping rate of €12 applied.

We deliver within 1-3 business days provided receipt of payment is before 2 PM Central European Time (i.e. Payment receipt before 2 PM on Monday and your order will arrive on Tuesday if the shipping address is located in Belgium. Any order after 2 PM on Monday will arrive on Wednesday). For other destinations you can calculate your transit timehere. All our deliveries are done under the standard service. UPS does not provide deliveries on Saturdays.

The time between the placement of your order and shipment is very limited therefore, you cannot cancel your order once you have received the confirmation e-mail and will have to return the item(s) under the terms of the returns policy, returns will only be accepted within 14 days of the delivery date.

If the goods are damaged or faulty, please contact Customer Service immediately, no later than 48 hours.