Deliveries

Delivery times

We deliver within 1 to 7 business days provided receipt of payment is before 13:30 o'clock Central European Time (i.e. Payment receipt before 13:30 o'clock on Monday and your order will arrive on Tuesday if the shipping address is located in Belgium. Any order after 13:30 o'clock with location Belgium on Monday will arrive on Wednesday).

Albania: 5 to 6 business days; Austria: 2 business days; Belgium: 1 business day; Bosnia & Herzegovina: 5 to 6 business days; Bulgaria: 4 business days; Croatia: 3 business days; Czech Republic: 2 business days; Denmark: 2 business days; Estonia: 4 to 5 business days; Finland: 3 to 5 business days; France: 1 to 2 business days; Germany: 1 to 2 business days; Greece: 4 business days; Hungary: 3 business days; Italy: 2 business days; Ireland: 3 business days; Latvia: 3 to 4 business days; Lithuania: 3 to 4 business days; Luxembourg: 1 business day; Macedonia: 4 to 5 business days; Norway: 3 to 5 business days; Poland: 2 business days; Portugal: 3 to 4 business days; Romania: 4 business days; Serbia: 3 business days; Slovakia: 3 business days; Slovenia: 2 business days; Spain: 3 to 5 business days; Sweden: 2 to 5 business days; Switzerland: 3 to 5 business days; the Netherlands: 1 business day; Ukraine: 4 to 5 business days; United Kingdom: Normally 3 to 4 business days, but due to customs clearance the release of the package might take up to 10 working days.

Where we deliver

Currently Hedgren delivers to customers who have an address in Albania, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Macedonia, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands, Ukraine, United Kingdom.

Shipping Charges

We offer FREE SHIPPING on all orders to residential addresses in Austria, Belgium, Denmark, France mainland, Germany, Luxembourg and the Netherlands. Deliveries to residential addresses in Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece,  Hungary, Ireland, Italy, Latvia, Lithuania, Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Switzerland, Sweden, United Kingdom and also the islands are subject to an actual calculated transport cost which is shown in the shipping method section of the checkout process.

Please note that we have no control over custom matters/import duties. Delivery to countries outside the European Union might involve additional time and custom costs.

Delivery method

All deliveries are made by UPS. You can always manage your deliveries with UPS MY Choice. In the occurrence that you are not at home UPS will deliver your package to the nearest UPS Access Point. All UPS Access Points can be found here.

Customer services

Any complaints regarding the state in which goods have been delivered must be made to Hedgren by contacting customer service using the contact form or alternatively you can give us a call no later than two working days upon receipt of the goods.