HOW TO SET YOUR TSA LOCK


One of the things we always try to keep in mind while travelling, is safety. Well, we can make that a lot easier for you! With our TSA locks, you can easily define your own lock code and secure the zippers so you can quickly open your suitcase but other can’t. Find out how to set up your TSA lock in this clip for your Edge, Lineo or Freestyle suitcase.

RFID


At Hedgren we understand the importance of guarding your personal information and belongings. This is why we often work with RFID protection as pickpockets are always on the move. In this video you can learn more about what RFID is and how we strive to keep your personal data safe.

DELIVERY

Currently Hedgren delivers to customers who have an address in Albania, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands and United Kingdom.

Delivery method
All deliveries are made by UPS. You can always manage your deliveries with UPS MY Choice. In the occurrence that you are not at home UPS will deliver your package to the nearest UPS Access Point. All UPS Access Points can be found here.

SHIPPING

We offer FREE SHIPPING on all orders to residential addresses in Austria, Belgium, Denmark, France mainland, Germany, Luxembourg and the Netherlands. Deliveries to residential addresses in Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and also the islands are subject to an actual calculated transport cost which is shown in the shipping method section of the checkout process.

Please note that we have no control over custom matters/import duties. Delivery to countries outside the European Union might involve additional custom costs.

ORDERS

When will I receive my order?
We deliver within 1 to 7 business days provided receipt of payment is before 1:30 PM Central European Time (i.e. Payment receipt before 1:30 PM on Monday and your order will arrive on Tuesday if the shipping address is located in Belgium. Any order after 1:30 PM with location Belgium on Monday will arrive on Wednesday).

Albania: 5 to 6 business days; Austria: 2 business days; Belgium: 1 business day; Bosnia & Herzegovina: 5 to 6 business days; Croatia: 3 business days; Czech Republic: 2 business days; Denmark: 2 business days; Estonia: 4 to 5 business days; Finland: 3 to 5 business days; France: 1 to 2 business days; Germany: 1 to 2 business days; Greece: 4 business days; Hungary: 3 business days; Italy: 2 business days; Ireland: 3 business days; Latvia: 3 to 4 business days; Lithuania: 3 to 4 business days; Luxembourg: 1 business day; Macedonia: 4 to 5 business days; Norway: 3 to 5 business days; Poland: 2 business days; Portugal: 3 to 4 business days; Romania: 4 business days; Slovakia: 3 business days; Slovenia: 2 business days; Spain: 3 to 5 business days; Sweden: 2 to 5 business days; Switzerland: 3 to 5 business days; the Netherlands: 1 business day; Ukraine: 4 to 5 business days and United Kingdom: Normally 3 to 4 business days, but due to customs clearance the release of the package might take up to 10 working days.

How can I cancel my order?
The time between the placement of your order and shipment is very limited therefore, you cannot cancel your order once you have received the confirmation e-mail and will have to return the item(s) under the terms of the returns policy.

How can I place an order?
To place an order select your desired item and add it to your shopping cart. If you are interested in buying one or more items, you can change the quantity and selection in the course of the buying process. Follow the instructions on the checkout page to complete your order. As soon as you confirm your order, an automated e-mail confirmation will be sent.

PAYMENT

We offer PayPal, Visa, Mastercard, AMEX, Maestro, iDEAL, Bancontact/Mister Cash, SOFORT Banking, Belfius & KBC/CBC.

RETURNS

I want to return the order for a refund, what should I do?
Returns will only be accepted within 14 days of the delivery date.

For further questions view our returns page or get in contact with customer service.

My goods are damaged or faulty, what should I do?
If the goods are damaged or faulty, please contact customer service.

What should I check upon delivery of my goods?
The courier will deliver your goods, provided that you sign for them. Before signing you should check the item(s) for quality and accuracy.