Frequently Asked Questions OLD

Where do you deliver?

Currently Hedgren delivers to customers who have an address in Albania, Australia, Austria, Belgium, Bosnia & Herzegovina, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Israel, Italy, Ireland, Latvia, Lithuania, Luxembourg, Macedonia, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands, Turkey, Ukraine, United Kingdom and United States.

Is there a shipping charge for orders?

We offer FREE SHIPPING on all orders to residential addresses in Austria, Belgium, Denmark, France, Germany, Luxembourg, the Netherlands & United Kingdom (UK). Deliveries to Spain and Sweden have a shipping charge of €10. Deliveries to residential addresses in Albania, Australia, Bosnia & Herzegovina, Brazil, Canada, Croatia, Czech Republic, Estonia, Finland, Greece, Guadeloupe,  Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Macedonia, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine and United States are subject to an actual calculated transport cost which is shown in the shipping method section of the checkout process.

When will I receive my order?

We deliver within 1 to 7 business days provided receipt of payment is before 2 PM Central European Time (i.e. Payment receipt before 2 PM on Monday and your order will arrive on Tuesday if the shipping address is located in Belgium. Any order after 2 PM with location Belgium on Monday will arrive on Wednesday).

Albania: 5 to 6 business days; Australia: 3 to 5 business days - no P.O. Boxes; Austria: 2 business days; Belgium: 1 business day; Bosnia & Herzegovina: 5 to 6 business days; Canada: 3 to 5 business days; Croatia: 3 business days; Czech Republic: 2 business days; Denmark: 2 business days; Estonia: 4 to 5 business days; Finland: 3 to 5 business days; France: 1 to 2 business days; Germany: 1 to 2 business days; Greece: 4 business days; Guadeloupe: 5 to 6 business days; Hungary: 3 business days; Israel: 2 to 5 business days; Italy: 2 business days; Ireland: 3 business days; Latvia: 3 to 4 business days; Lithuania: 3 to 4 business days; Luxembourg: 1 business day; Macedonia: 4 to 5 business days; Norway: 3 to 5 business days; Poland: 2 business days; Portugal: 3 to 4 business days; Romania: 4 business days; Russia: 5 to 6 business days; Slovakia: 3 business days; Slovenia: 2 business days; Spain: 3 to 5 business days; Sweden: 2 to 5 business days; Switzerland: 3 to 5 business days; the Netherlands: 1 business day; Turkey: 3 to 5 business days; Ukraine: 4 to 5 business days; United Kingdom: 2 to 3 business days and United States: 3 to 5 business days.

    Delivery method

    All deliveries are made by UPS. You can always manage your deliveries with UPS MY Choice. In the occurrence that you are not at home UPS will deliver your package to the nearest UPS Access Point. All UPS Access Points can be found here.

    How can I cancel my order?

    The time between the placement of your order and shipment is very limited therefore, you cannot cancel your order once you have received the confirmation e-mail and will have to return the item(s) under the terms of the returns policy.

    I want to return the order for a refund, what should I do?

    Returns will only be accepted within 14 days of the delivery date.

    For further questions view our returns page or get in contact with customer service.

    My goods are damaged or faulty, what should I do?

    If the goods are damaged or faulty, please contact customer service.

    What should I check upon delivery of my goods?

    The courier will deliver your goods, provided that you sign for them. Before signing you should check the item(s) for quality and accuracy.

    How can I place an order?

    To place an order select your desired item and add it to your shopping cart. If you are interested in buying one or more items, you can change the quantity and selection in the course of the buying process. Follow the instructions on the checkout page to complete your order. As soon as you confirm your order, an automated e-mail confirmation will be sent.

    What payment methods can I use?

    We offer PayPal, Visa, Mastercard, AMEX, Maestro, iDEAL, Bancontact/Mister Cash, SOFORT Banking, Bitcoin, Belfius & KBC/CBC.