Shipping & Returns Policy

Shipping Policy

Delivery Times

Delivery times are indicative and start once your order has been dispatched:

• European Union (EU): 3–5 business days

• Outside the European Union: 3–10 business days, depending on destination and local customs procedures

Delivery times are estimates only and cannot be guaranteed.

Delivery Options for Austria, Belgium, Denmark, France (Mainland), Germany, Luxembourg & The Netherlands

Standard Home Delivery

• Monday to Friday (excluding public holidays)

• Free standard delivery for orders above €70

• €5.90 shipping fee for orders under €70

• Standard shipping does not guarantee a specific delivery date

UPS Access Point™ Collection

• Delivery within approximately 4 working days (Monday–Friday, excluding public holidays)

• Free for orders above €70

• €5.90 for orders under €70

• You will be notified by email when your parcel arrives

• Parcels are held for up to 14 days at the Access Point

• We cannot guarantee a specific delivery date

Delivery Options for Other Countries

We ship to Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom, and the Channel Islands.

Shipping costs for these destinations are calculated at checkout and displayed before payment.

Customs Duties & Taxes (Non‑EU Orders)

For deliveries outside the European Union, local customs duties, import taxes, VAT, and handling fees may apply. These charges are:

• Not included in the product price or shipping cost

• Payable by the customer upon delivery

• Determined by local customs authorities and outside our control

If a parcel is refused or not collected due to customs charges, the original shipping costs, return shipping costs, and any handling or customs fees incurred will be deducted from your refund.

Delivery Restrictions

• We do not deliver to PO Box addresses (including APO/FPO addresses)

• Deliveries are made Monday to Friday, excluding public holidays

Returns Policy

Easy & Hassle‑Free Returns (EU Customers)

If you change your mind, you may return your item within 30 calendar days from the day of delivery.

How to Return an Item

1. Complete the return form included in your package

2. Print the prepaid return label and attach it to your parcel

3. Pack the item securely in the original box

4. Drop off your parcel at a UPS Access Point™ and keep the tracking receipt

Return Conditions

• Items must be unused, in perfect condition, and with all original tags attached

• Returns cannot be accepted if items have been used or original tags removed

• Refunds are processed within 14 working days after receipt of the return

• We do not offer exchanges; please place a new order if you wish to purchase another item

Free Returns (Selected EU Countries)

Free returns via UPS are available for customers in: Belgium, Denmark, the Netherlands, Luxembourg, Austria, Germany, and France (mainland).

Returns from Other Countries (Including Non‑EU)

For returns from countries outside the free-return zone:

• Return shipping costs are the responsibility of the customer

• Any customs duties, taxes, or handling fees are non‑refundable and must be paid by the customer

If a parcel is refused, uncollected, or returned due to customs charges, Hedgren reserves the right to deduct all associated shipping and handling costs from the refund.

Refunds

Refunds are issued to the original payment method within 14 working days after the returned item is received and inspected. Shipping fees are non‑refundable unless the return is due to an error or defective product.

Please note: Once the original tags have been removed, we cannot accept the item for return or exchange.

Tips

If your order is incorrect or damaged on receipt, then contact our customer service team.

Questions

If you have any other questions, please don’t hesitate to contact our customer service team.