FAQ

Currently Hedgren delivers to customers who have an address in Austria, Belgium, Denmark, France, Germany, Luxembourg, the Netherlands, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

We offer FREE SHIPPING on all orders to residential addresses in Austria, Belgium, Denmark, France mainland, Germany, Luxembourg and the Netherlands. Deliveries to residential addresses in Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and also the islands are subject to an actual calculated transport cost which is shown in the shipping method section of the checkout process. Please note that we have no control over custom matters/import duties. Delivery to countries outside the European Union might involve additional custom costs.

We deliver within 1 to 7 business days provided receipt of payment is before 12 AM Central European Time (i.e. Payment receipt before 12 AM on Monday and your order will arrive on Tuesday if the shipping address is located in Belgium. Any order after 12 AM with location Belgium on Monday will arrive on Wednesday). Austria: 2 business days; Belgium: 1 business day; Croatia: 3 business days; Czech Republic: 2 business days; Denmark: 2 business days; Estonia: 4 to 5 business days; Finland: 3 to 5 business days; France: 1 to 2 business days; Germany: 1 to 2 business days; Greece: 4 business days; Hungary: 3 business days; Italy: 2 business days; Ireland: 3 business days; Latvia: 3 to 4 business days; Lithuania: 3 to 4 business days; Luxembourg: 1 business day; Norway: 3 to 5 business days; Poland: 2 business days; Portugal: 3 to 4 business days; Romania: 4 business days; Slovakia: 3 business days; Slovenia: 2 business days; Spain: 3 to 5 business days; Sweden: 2 to 5 business days; Switzerland: 3 to 5 business days; the Netherlands: 1 business day; United Kingdom: Normally 3 to 4 business days, but due to customs clearance the release of the package might take up to 10 working days.

The courier will deliver your goods, provided that you sign for them. Before signing you should check the item(s) for quality and accuracy.

To place an order select your desired item and add it to your shopping cart. If you are interested in buying one or more items, you can change the quantity and selection in the course of the buying process. Follow the instructions on the checkout page to complete your order. As soon as you confirm your order, an automated e-mail confirmation will be sent.

We offer Visa, Mastercard, AMEX, Maestro, iDEAL, Bancontact/Mister Cash, SOFORT Banking, Bitcoin, Belfius & KBC/CBC.

The time between the placement of your order and shipment is very limited therefore, you cannot cancel your order once you have received the confirmation e-mail and will have to return the item(s) under the terms of the returns policy.

Returns will only be accepted within 14 days of the delivery date. Opened perfume packages will not be accepted for return. For further questions view our returns page or get in contact with customer service.

If the goods are damaged or faulty, please contact customer service.

Hedgren provides a two-year warranty (5 years for hard-shell luggage) against material and manufacturing defects, which is valid from the date of purchase. If you find such a defect within the warranty period, bring the product to your local Hedgren dealer. Hedgren will repair or replace the product at its own discretion and free of charge. But don’t forget: for your warranty claim to be valid, you must be able to show a proof of purchase in the form of a warranty certificate. This will either have been filled in by the salesperson or accompanied by a receipt along with the date of purchase.

Important: the warranty is limited to the purchase price of the product. So, it does not cover damage caused by any of the following: incorrect use, negligence, carelessness, scratches, tearing, exposure to extreme temperatures, solvents, acid or water, normal wear, damage by normal use or transportation damage (at airline companies for example).

If the product is damaged due to one of those causes, you can of course still contact your Hedgren dealer. He will provide advice and offer to repair the product against the payment for such repair. Material and production defects found outside the warranty period can similarly be repaired against the payment for such repair (depending on the availability of the parts, that is).

Notice: repairs carried out by service centres which are not approved by Hedgren are not covered by this warranty!

Check out the following instructions, in case of emergency only.* Wipe off dirt with a soft and dry cloth first. Clean the fabric with a slightly wet cloth. Do not bleach. Do not soak in water. Do not use any chemical cleaners to care for the product. Hang in a shady place to dry. Avoid moistening the decorative parts when cleaning. Please check the product details of your particular bag for more customised care instructions. * Emergencies may include, but are not limited to: coffee spills, luggage conveyor belt dust, cosmetics leaks, globetrotting wear-and-tear.

Skimming fingers beware! This digital information is protected.

Your RFID pocket enables cards against unauthorized RFID readers. Many credit cards, passports and other RFID enabled media contain RFID chips that record your personal information, if you do not use protective measures with RFID pockets, identity thieves can obtain your credit card data using hidden RFID readers without you ever knowing.

The original number is 0-0-0.

To set your personal combination, follow these steps:

1. Put the dials in the position of the current combination: 0-0-0.
2. Press down the reset button with a pen until you hear the 'click' sound.
3. Turn the dials to set your code, for example: 8-8-8.
4. Once you slide the lock is set. You hear the 'click' sound again.

Your personal code is now set. Note it down in a safe place in case you forget it. If you wish to change the combination, repeat steps 1-4.

There is no key included with this lock, only custom authoroties have the approved key. For more info, go to www.hedgren.com.